The BAYADA Way ®

The BAYADA Way ® expresses what is most critical to our work as home health care professionals. The BAYADA Way ® is our philosophy: a set of guideposts and beliefs articulated by the current generation of BAYADA home health care professionals, to be passed down to colleagues who carry on this important work in the future. Our goal is for The BAYADA Way ® to become a lasting legacy, rooted in the highest ideals and standards for the profession of home care.

The BAYADA Way ® is the light that shines within each one of us—a spirit that connects us to each other, a spirit bigger than ourselves. This spirit brings meaning to our lives and to our work, and brings us together for the higher purpose of providing support and care to people in need.

BAYADA Home Health Care has a special purpose—to help people have a safe home life with comfort, independence, and dignity. BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors worldwide. We care for our clients 24 hours a day, 7 days a week.

Families coping with significant illness or disability need help and support while caring for a family member. Our goal at BAYADA is to provide the highest quality home health care services available. We believe our clients and their families deserve home health care delivered with compassion, excellence, and reliability, our BAYADA core values

With a strong commitment from each of us, BAYADA Home Health Care will make it possible for millions of people worldwide to experience a better quality of life in the comfort of their own homes. We want to build and maintain a lasting legacy as the world’s most compassionate and trusted team of home health care professionals.

We will accomplish our mission and achieve our vision by following our core beliefs and values.

• We believe our clients come first.

• We believe our employees are our greatest asset.

• We believe that building relationships and working together are critical to our success as a community of compassionate caregivers.

• We believe we must demonstrate honesty and integrity at all times.

• We believe in providing community service where we live and work.

• We believe it is our responsibility to strengthen the organization’s financial foundation and to support its growth.

Compassion

Key result:

Our clients and their families feel cared for and supported.

Key actions:

• Work with a spirit of universal faith, hope, and love.

• Demonstrate exceptional care and kindness to others. Be led by our hearts.

• Be respectful. Treat others the way they wish to be treated.

• Listen closely, show empathy, and respond to the needs of others.

• Be friendly. Let our smiles be seen and felt.

Excellence

Key result:

We provide home health care to our clients with the highest professional, ethical, and safety standards.

Key actions:

• Consistently demonstrate the highest level of skill, competence, and sound judgment in our work.

• Demonstrate honesty, commitment, and loyalty to our clients and their families, fellow employees, and our organization.

• Strive to provide the very best service to our clients. Set specific goals and work hard and efficiently to achieve them.

• Continuously improve our work through evaluation, education, and training.

• Recognize and reward those who set and maintain the highest standards of excellence

Reliability

Key result:

Our clients and their families can rely on us and are able to live their lives to the fullest, with a sense of well-being, dignity, and trust.

Key actions:

• Keep our commitments as promised.

• Consistently deliver expected services.

• Fulfill our clients’ needs promptly and thoroughly.

• Be creative, flexible, and determined —get the job done for our clients.

• Communicate clearly and consistently with clients and fellow employees.