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Listening Intently
This week I thanked thousands of employees for responding to BAYADA’s recent “Total Rewards” survey and emphasized that leadership is taking the results seriously!
Jesse’s Story: Transforming Pediatric Home Care
Jesse's journey shows what truly tailored high-acuity home care looks like in practice. His team built a plan around his specific risks, ventilator and trach needs, family capacity, and home environment — adjusting coverage as he stabilized. As John Lovelace, Former President of UPMC for You, notes:
"When care is customized to the child and coordinated across the team, outcomes improve, hospital days drop, and total costs come down."
From Complex Airway to Confident Homecoming: Esme’s HICU® Story
Esme was born with a cervical and facial lymphatic malformation that extends to her epiglottis, leading to a prolonged inpatient stay and a highly complex plan of care. With the skilled support of the BAYADA HICU® team, she was able to transition safely home, where her family could confidently manage her needs in a familiar environment. For referral partners, Esme’s story demonstrates how BAYADA HICU® brings specialized, hospital-level care into the home for children with complex airway and lymphatic needs.
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